Two different things live under the word "support" here. Pick the one you need.
- Something looks wrong on a scorecard: open a listing correction or claim.
- Score a feed that is not listed: request a one-off score, or add the agency by following docs/add-your-agency.md.
- Not sure whether it is a bug: ask in Discussions first.
- Bug report or feature request: use the issue templates.
- Security vulnerability: follow SECURITY.md and report it privately rather than in a public issue.
The scorecard is free for every transit agency, and it stays that way. An agency never pays to be scored or to see its fixes. Sponsorship covers the cost of running the service for everyone: hosting and bandwidth for the site, the read API and the grade badges, the scheduled daily data refresh, validator compute, and the evidence retention that makes a published check reproducible.
Sponsorship buys acknowledgment and deliberately little else. It does not buy influence over grades, methodology, or which agencies are listed, and it never buys placement. The full rubric is public in docs/rubric.md.
What running the service costs, and what stays free no matter what, is spelled out on the support page and in docs/support.md.
To sponsor the work:
- GitHub Sponsors, or
- open a sponsorship inquiry if you would rather talk first, or
- write to Chelsea Kelly-Reif.
Programs and consultancies that want a facilitated audit, a staff workshop, or implementation help can review the current consulting services and pricing. Paid help is separate from scoring. It never changes a grade, and nothing is subtracted from the free tier to create it.