Last reviewed: March 2026 · Next scheduled review: June 2026
Nova Rewards is a loyalty platform that lets you earn digital reward points every time you shop with participating merchants. Your points are stored securely and can be redeemed for discounts, vouchers, and other perks — all in one place.
Click Sign Up on the homepage and fill in your name, email address, and a password (at least 8 characters). Once you submit, your account is created instantly and you can start earning points right away.
For basic earning and redemption, no identity verification is required. If you want to withdraw rewards above a certain threshold or access advanced features, we may ask you to complete a quick identity check. This is a standard security step — you'll be guided through it step by step inside the app.
Yes. Creating an account and earning points costs nothing. Some premium redemption options may have a minimum point requirement, but there are no subscription fees.
Nova Rewards works in any modern web browser (Chrome, Firefox, Safari, Edge). A mobile-friendly version is available at the same web address — no app download needed.
On the login page, click Forgot Password and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Points are awarded automatically when a participating merchant sends you a reward after a qualifying action — such as making a purchase, completing a referral, or taking part in a campaign. The merchant sets the reward rate for each campaign.
Each merchant sets their own reward rate per campaign. You can see the active rate on the merchant's campaign page before you make a purchase.
Go to the Rewards page, browse the available items, and click Redeem next to the one you want. Your points will be deducted and the reward will be confirmed on screen. You'll also receive a confirmation email.
Points do not expire under normal circumstances. However, if a merchant's campaign ends, any points tied specifically to that campaign may no longer be redeemable for campaign-specific perks. Your general point balance is always yours to keep.
Drops are limited-time bonus rewards that merchants or the Nova Rewards team release to eligible users. When a Drop is available for your account, a notification will appear on your dashboard. Click Claim to add the bonus points to your balance. Each Drop can only be claimed once.
When you invite a friend using your personal referral link (found on the Referral page), and they sign up and complete their first qualifying action, both you and your friend receive a bonus. The bonus amount is set by the platform and shown on the referral page.
Go to the Referral page from the sidebar. Your unique link is displayed there — copy it and share it with friends via any channel you like.
Nova Rewards uses the Stellar network to record and transfer your reward tokens securely. Think of a Stellar wallet as a secure digital pocket that holds your tokens. You need one to receive tokens directly on-chain. We recommend the free Freighter browser extension as the easiest option.
- Install the Freighter browser extension.
- Create or import a wallet inside Freighter.
- On your Nova Rewards dashboard, click Connect Wallet.
- Freighter will ask you to approve the connection — click Approve.
Your wallet address will then appear on your dashboard.
Before your wallet can receive NOVA tokens, it needs to be told to accept them — this is called a trustline. It's a one-time setup step. On your dashboard, click the Add NOVA Trustline button. Freighter will show you a security confirmation — click Approve. You only need to do this once.
Staking means locking a portion of your NOVA tokens for a set period to earn extra yield (bonus tokens). Here's how it works:
- Go to your dashboard and choose an amount to stake.
- Your tokens are locked — they won't be spendable during the staking period.
- While staked, your balance grows based on the current annual reward rate.
- When you unstake, you receive your original tokens back plus the earned bonus.
The annual rate is set by the platform and shown before you confirm.
Yes. You can unstake at any time. Your yield is calculated up to the moment you unstake, so you'll still receive any bonus earned so far — you just won't earn further yield after unstaking.
XLM is the native currency of the Stellar network. If you'd like to convert some of your NOVA tokens into XLM (for example, to cover small network fees), you can use the swap feature on your dashboard. You set the amount of NOVA to convert and a minimum amount of XLM you're willing to accept. If the exchange rate meets your minimum, the swap completes automatically.
Nova Rewards never stores your private wallet key — only you hold that through Freighter. All token transfers require your explicit approval via a digital signature in Freighter (a security confirmation pop-up). Admin functions on the platform use multi-approval controls, and all smart contracts have been independently audited. See our Security Audit documentation for details.
Go to Settings from the sidebar. You can update your display name, bio, and linked Stellar wallet address there. Changes are saved immediately.
Email and password changes are handled on the Settings page under the Security section. You'll need to confirm your current password before making changes.
You can request account deletion from Settings → Account → Delete Account. Your personal information will be anonymised within 30 days in line with our privacy policy. Your on-chain token balance is unaffected — tokens in your Stellar wallet remain yours.
Check your spam or junk folder first. If emails are going there, mark them as "Not Spam" to fix future delivery. You can also adjust your notification preferences in Settings → Notifications. If the problem persists, contact our support team.
Use the Help button in the bottom-right corner of any page, or email us at support@novarewards.io. We aim to respond within one business day.