Nova Rewards — On-Call Guide On-Call Rotation Weekly rotation. Update this table each sprint. Week On-Call Engineer Backup 2026-W14 <name> <name> 2026-W15 <name> <name> 2026-W16 <name> <name> 2026-W17 <name> <name> Escalation Path On-Call Engineer — first responder; owns mitigation and communication Tech Lead (<placeholder-tech-lead-contact>) — escalate if not resolved within 30 minutes or if severity is critical CTO (<placeholder-cto-contact>) — escalate for prolonged outages, data loss, or security incidents Communication Channels Channel Details Incident Slack channel <placeholder-incident-slack-channel> PagerDuty service <placeholder-pagerduty-service-url> Status page <placeholder-status-page-url> Runbook docs/ops/runbook.md